We're here to help.
Email support@vismorph.com and we'll get back to you, usually within two business days. Please tell us which device and iOS version you're on, and — if your question is about a specific creation — roughly when you made it. That is normally enough for us to find it.
VISMORPH AI is operated by Orhan Asım Arslan, an individual based in Türkiye.
VISMORPH AI uses a US dollar balance rather than credits. Each creation costs a small amount that depends on the model and the length of what you generate, and the price is shown before you start. You can top up with a one-time funds pack or get a recurring allowance with a subscription.
No. Your balance stays in your account, and it stays there even if you cancel a subscription.
No. If a creation fails, it costs you nothing — the amount we set aside for it is returned to your balance automatically. If you see a failed creation that still looks like it cost you something, email us and we'll fix it.
Most creations finish in under a few minutes, though the heaviest video models can take longer. You can close the app while you wait; the work continues on our servers and your balance is settled against the real result. If something has been stuck for far longer than that, get in touch.
Purchases are processed by Apple, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com. If the problem is something we caused, email us first — we may be able to resolve it directly.
On your iPhone, open Settings, tap your name, then Subscriptions, and choose VISMORPH AI. Your plan stays active until the end of the period you've already paid for, and any balance you have is yours to keep.
No. You can start creating straight away without signing up. When you're ready to keep your work safe across devices, you can attach Apple, Google, or an email address to the account you already have, from Settings.
Open Settings in the app and tap Delete Account. This removes your account and the data attached to it. It cannot be undone, so please make sure you've saved anything you want to keep first. If you can't reach the screen for any reason, email us from the address on your account and we'll do it for you.
Finished videos are downloaded to your device, which is where they live permanently. We keep a copy on our servers for up to 30 days so it can be delivered to you, and it is removed after that. Save anything you care about to your device or photo library.
We use them to produce what you asked for, and nothing else. The details are in our Privacy Policy. For any privacy question or data request, write to support@vismorph.com.
Yes — you must be at least 16 to use VISMORPH AI.